Customer Success

From project planning and implementation to ongoing solution maintenance and optimization, our Customer Success Team is on your side, helping you to maximize your investment and protecting your most critical assets. Bringing a wealth of Redis Enterprise experience, our Customer Success Team will work directly with you to deliver personalized account and product-lifecycle management, best practices, and expert guidance. 

Level

Platinum

Includes all Gold benefits, plus a dedicated Enterprise TA; a single point of contact in Support; 15 hrs/week consultation; weekly and quarterly calls and reports; cluster health, performance and load checks; and more.

Datasheet

Project planning (use cases, solutions, dependencies, timeline), and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades
Training on support policy and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best-practices” emails
Software: tracking and documenting your software versions
Cloud training: account/subscription/database configuration and management
Software training: cluster/ Active-Active / database configuration and management
Expert deployment sizing: cluster, Active-Active, Redis-on-Flash, RediSearch, RedisGraph
Review updates on new features and version releases
Cloud: on-going planning and optimization discussions
Cloud: consultation on minimizing infrastructure costs
Software: upgrade planning and assistance
Quarterly status reports and performance reviews
Enterprise TAM (for up to 3 accounts)
Up to 15 hrs/week consultation time with TAM
Weekly conference calls and status reports
Single point of contact for coordinating support issues
Consultation and assistance developing a migration plan to Redis Enterprise
Production-stage audits to check cluster health
Throughput and latency checks to verify performance requirements
Load-testing design and review
Consultation in under or over-provisioned scenarios
Proactive review of support options to best fit your needs

Gold

Includes all Silver benefits, plus technical training, deployment planning and optimization, deployment sizing, infrastructure-cost optimization, and new feature updates.

Datasheet

Project planning (use cases, solutions, dependencies, timeline), and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades
Training on support policy and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best-practices” emails
Software: tracking and documenting your software versions
Cloud training: account/subscription/database configuration and management
Software training: cluster/ Active-Active / database configuration and management
Expert deployment sizing: cluster, Active-Active, Redis-on-Flash, RediSearch, RedisGraph
Review updates on new features and version releases
Cloud: on-going planning and optimization discussions
Cloud: consultation on minimizing infrastructure costs
Software: upgrade planning and assistance
Quarterly status reports and performance reviews

Silver

Includes project planning and documentation, a Technical Account Manager (TAM), technical and DevOps support and 24/7 monitoring for cloud deployments, support procedures guidance, and “best practices” emails.

Datasheet

Project planning (use cases, solutions, dependencies, timeline), and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades
Training on support policy and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best-practices” emails
Software: tracking and documenting your software versions
Project planning (use cases, solutions, dependencies, timeline), and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades
Training on support policy and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best-practices” emails
Software: tracking and documenting your software versions
Cloud training: account/subscription/database configuration and management
Software training: cluster/ Active-Active / database configuration and management
Expert deployment sizing: cluster, Active-Active, Redis-on-Flash, RediSearch, RedisGraph
Review updates on new features and version releases
Cloud: on-going planning and optimization discussions
Cloud: consultation on minimizing infrastructure costs
Software: upgrade planning and assistance
Quarterly status reports and performance reviews
Enterprise TAM (for up to 3 accounts)
Up to 15 hrs/week consultation time with TAM
Weekly conference calls and status reports
Single point of contact for coordinating support issues
Consultation and assistance developing a migration plan to Redis Enterprise
Production-stage audits to check cluster health
Throughput and latency checks to verify performance requirements
Load-testing design and review
Consultation in under or over-provisioned scenarios
Proactive review of support options to best fit your needs