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We offer commercial subscriptions to use Redis Enterprise Software in production, QA or testing environments that come with support packages, as detailed below.
Our annual subscriptions are priced according to the number of database shards required to support your dataset. A “Database Shard” or “Database Instance” means any Redis process provisioned by you with Redis Enterprise, including a master database process, a slave database process, or a process supporting a part of a database or clustered database.
Our price per database shard is based on the product selected (Redis on RAM or Redis on Flash), the support level required and the total number of shards ordered.
Our solution architects will be happy to assist with analyzing your Redis requirements and recommending the optimal deployment architecture for you.
RedisGraph deployment sizing – in case you run Redis Cloud Pro with RedisGraph, size the required memory and throughput with the RedisGraph Sizing Calculator.
Our Support Levels
Our Standard and Premium support levels provide 24X7 support, via online helpdesk, email or phone with unlimited number of tickets.
|Priority level||Standard Support Level||Premium Support Level|
|Urgent||1 business day||2 hours|
|High||1 business day||4 hours|
|Normal / Low||1 business day||1 business day|