Creating a support package
If you encounter any issues that you are not able to resolve yourself and need to contact Redis Labs support for assistance, you can create a support package that gathers all essential information to help us debug your issues.
To create a support package:
- Click Support at the top right of the management UI.
- Click Create Support Package at the bottom of the page, and confirm the action.
The package is created and downloaded to your browser.
Note that creating a support package might take several minutes and might overload the system; therefore, do not attempt to initiate this process unless it is necessary.