Redis Enterprise Deployment

Enjoy a wealth of Redis Enterprise experience and work directly with our teams to obtain personalized account and product-lifecycle management, best practices, and expert guidance. From project planning and implementation to ongoing solution maintenance and optimization, we will be on your side, helping you to maximize your investment and protecting your most critical assets.
* Applicable to the Ultimate package only

  TIER
  Silver Gold Platinum
  Silver: Includes project planning and documentation, a Technical Account Manager (TAM), technical and devop support and 24/7 monitoring for Cloud deployments, support procedures guidance and "best practices" emails. Datasheet Gold: Includes all Silver benefits, plus technical training, deployment planning & optimization, deployment sizing, infrastructure cost optimization and new feature updates. Datasheet Platinum: Includes all Gold benefits, plus a dedicated Enterprise TAM, a single point of contact in Support, 15 hr/week consultation, weekly and quarterly calls and reports, cluster health, performance and load checks and more.Datasheet
  Datasheet Datasheet Datasheet
Project (use cases, solutions, depndencies, timeline) planning and documentation Silver: Yes Gold: Yes Platinum: Yes
Dedicated Technical Account Manager (TAM) Silver: Yes Gold: Yes Platinum: Yes
Cloud - technical lead for initial deployment and subsequent add-ons Silver: Yes Gold: Yes Platinum: Yes
Cloud - devops support for applying deployment changes Silver: Yes Gold: Yes Platinum: Yes
Notifications about required fixes and upgrades Silver: Yes Gold: Yes Platinum: Yes
Training on support policy and procedure Silver: Yes Gold: Yes Platinum: Yes
Access to self-help troubleshooting documentation Silver: Yes Gold: Yes Platinum: Yes
Regular cadence of "best practices" emails Silver: Yes Gold: Yes Platinum: Yes
Software - tracking and documenting your software versions Silver: Yes Gold: Yes Platinum: Yes
Cloud training - account/ subscription/ databases configuration & management Silver: No  Gold: Yes Platinum: Yes
Software training - cluster/ A-A/ database configuration & management Silver: No  Gold: Yes Platinum: Yes
Expert deployment sizing - cluster, A-A, Redis-on-Flash, Search, Graph Silver: No  Gold: Yes Platinum: Yes
Review updates on new feature and version releases Silver: No  Gold: Yes Platinum: Yes
Cloud - on-going planning and optimization discussions Silver: No  Gold: Yes Platinum: Yes
Cloud - consultation on minimizing infrastructure costs Silver: No  Gold: Yes Platinum: Yes
Software - upgrade planning and assistance Silver: No  Gold: Yes Platinum: Yes
Enterprise TAM (supports 3 accounts max) Silver: No  Gold: No  Platinum: Yes
Up to 15 hours/week consultation time with TAM Silver: No  Gold: No  Platinum: Yes
Weekly conference calls and status reports Silver: No  Gold: No  Platinum: Yes
Quarterly status reports and performance reviews Silver: No  Gold: No  Platinum: Yes
Single point of contact for coordinating support issues Silver: No  Gold: No  Platinum: Yes
Consultation & assistance with developing a migration plan to Redis Enterprise Silver: No  Gold: No  Platinum: Yes
Production stage audits to check cluster health Silver: No  Gold: No  Platinum: Yes
Throughput and latency checks to verify performance requirements Silver: No  Gold: No  Platinum: Yes
Load testing design and review Silver: No  Gold: No  Platinum: Yes
Consultation in under or over-provisioned scenarios Silver: No  Gold: No  Platinum: Yes
Proactive review of optimal support package to fit your needs Silver: No  Gold: No  Platinum: Yes