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We are looking for a Solution Delivery Engineer, Tier 3, to join our Customer Support team in India.
As a member of the Redis Labs Global Customer Support team, you will be responsible for providing dependable and timely resolution for complex software issues related to Redis Enterprise products. As a technical expert, you are expected to act as a point of contact for challenging support cases. You will need to become an expert for Redis Labs products and ensure the quality of service and SLA compliance.
Our ideal candidate has great interpersonal skills, as the role requires you to maintain close relationships with customers, fellow team members, DevOps teams, R&D teams and product teams.
If you are excited to serve as the subject matter expert to a growing customer base, while continuing to grow and expand your knowledge, then this is the right challenge for you.
Data is the lifeline of every business, and Redis Labs helps organizations reimagine how quickly they can process, analyze, make predictions with, and take action on the data they generate. As the home of Redis, the most popular open-source database, we provide a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud. We’re a unicorn with a company valuation of more than $2 billion and have raised more than $347 million in funding. We’re growing fast and expanding our staff across our five global offices.