Careers

Technical Account Manager

We are looking for a Technical Account Manager to join our Customer Success team in our Tel Aviv Offices.

 

As a Technical Account Manager you will be the technical liaison for top-tier clients, serving as the subject matter expert on all-things-technical regarding the Redis Labs platform.

The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key.

If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.


Responsibilities

  • Support the post-sales process by understanding the clients’ needs, Redis Labs’ technological platform, and how to build bridges between them.
  • Develop a strong working relationship with clients and become their trusted adviser.
  • Drive the technical aspects of clients’ revenue performance optimization process.
  • Serve as the technical and product expert for the clients in all matters.
  • Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services.

Requirements

  • 3+ years of experience in pre/post sales engineering (ideally database engineering) for enterprise software
  • Hands-on experience with server-side software development and Linux
  • Strong technical skills with which to assess and address the client’s’ needs and challenges
  • Proven multitasking and prioritization skills
  • A Bachelor degree from a University is a must—preferably in Computer Science or equivalent experience

Advantages

  • Demonstrable proficiency with at least one programming language (Java, C#, Python)
  • Experience with one or more of the following: NoSQL, IMDG, IMDB or distributed caches
  • Practical hands-on experience with a major cloud provider (AWS, Azure or GCP)