Technical Account Manager

We are looking for an Enterprise Technical Account Manager to join our Customer Success team.

As a Technical Account Manager, you will be the technical liaison for top-tier clients, serving as the subject matter expert on all-things-technical regarding the Redis Labs platform.

The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges, and a sales-oriented mind. Above all, a focus on customer service is critical.

If you thrive in a fast-paced, ever-evolving environment and service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

We’re Redis Labs, the home of the open source Redis database platform and commercial provider of Redis Enterprise. A recognized leader in NoSQL, in-memory databases with more than 8,500 enterprise customers around the world, we’re growing fast—we’ve raised more than $246 million in funding and are growing our staff across our offices in Mountain View, Calif.; London; Tel Aviv; and Austin, Texas. In the past year alone, Redis Labs has been named to Deloitte’s Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet’s 10 Best Startups to Work for in Israel, and been ranked one of the healthiest employers in the Bay Area.


Responsibilities

On-boarding to help customers start their journey with Redis Labs technological platform.

Develop a strong working relationship with customers and become their trusted advisor.

Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.

Collaborate with people across Redis Labs internationally to initiate and drive new processes that streamline product delivery.

Requirements

3+ years of experience in pre/post sales engineering (ideally database engineering) for enterprise software.

Hands-on experience with server-side software development and Linux.

Practical hands-on experience with at least one primary cloud provider (AWS, Azure or GCP).

Experience in proactively growing customer relationships within an account while expanding the understanding of the customer’s business

Strong technical skills with which to assess and address the customer’s needs and challenges.

Strong presentation, verbal and written communication, organization, multitasking, and time management skills.

Proven multitasking and prioritization skills

A Bachelor degree from a University is a must—preferably in Computer Science

Advantages

Demonstrable proficiency with at least one programming language (Java, C#, Python)

Experience with one or more of the following: NoSQL, IMDG, IMDB, or distributed caches