Solutions Architect – Italy

We are looking for a Sales Engineer to join our EMEA Solutions Architects team in Italy, spearheading the Redis Labs customer’s first experience with our solution.

Our Solution Engineers (pre sales) spearhead the Redis Labs customer’s first experience with our solution.

They serve as the subject matter experts for over 8,500 paying customers and lead the technical part of sales engagements, explaining NoSQL, demonstrating the benefits of Redis and Redis Labs technology and inspiring customers and prospects to grow their businesses with Redis OSS and Redis Labs solutions.

As a Solution Engineer, you will collaborate with customers to create customized solutions for their specific business and database needs, helping them increase business value and overcome challenges. You will drive POCs, pilots, challenges, and evaluations, working hands-on with our customers using one of the best technologies in the market.

The ideal candidate is a good listener with a talent for creative solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives.

If you are a technology expert, with a desire to provide potential customers with the best customer experience, this is the right challenge for you.

We’re Redis Labs, the home of the open source Redis database platform and commercial provider of Redis Enterprise. A recognized leader in NoSQL, in-memory databases with more than 8,500 enterprise customers around the world, we’re growing fast—we’ve raised more than $246 million in funding and are growing our staff across our offices in Mountain View, Calif.; London; Tel Aviv; and Austin, Texas. In the past year alone, Redis Labs has been named to Deloitte’s Technology Fast 500 EMEA, earned a spot on Dun & Bradstreet’s 10 Best Startups to Work for in Israel, and been ranked one of the healthiest employers in the Bay Area.


Responsibilities

  • Help customers meet their technology and business requirements with Redis databases using Redis Labs products, solutions, and services.
  • Understand, quantify and verify the business needs of customers and their specific use cases.
  • Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of all customer POCs and pilots.
  • Collaborate closely with the sales team to develop effective account strategies and identify new account opportunities, as well as new business with existing accounts.
  • Present the company, its capabilities, and technology in a highly professional and exciting way that will engage customers and help them see the business impact and competitive advantages of the Redis Labs offers.
  • Use customer feedback and insights to improve product materials, technical best practice and technical materials, while providing feedback to product management teams and R&D.

Requirements

  • 3+ years of experience in pre-sales engineering (ideally database engineering) for enterprise software
  • Hands-on experience with server-side software development and with Linux
  • Experience with scalable and highly available distributed systems
  • BS in computer science / B.A. or equivalent work experience
  • Native Italian speaker – MUST!
  • Excellent written and spoken English