Careers

Solution Delivery Engineer

Our Solution Delivery Engineers spearhead the Redis Labs 7,000+ customers’ on-going experience with our solution, working with over 7,000 paying customers and serving as the subject matter experts for our growing customer base.

 

As a Solution Delivery Engineer, you will demonstrate the benefits of Redis and Redis Labs technology to inspire customers to grow their businesses using Redis Labs solutions. As a member of the Solutions Delivery team, you will be working hands-on with our customers using one of the best technologies in the industry.


Responsibilities

  • Help customers optimize their usage of Redis to get the most value out of the Redis Labs products they purchase and meet their technology and business requirements while overcoming challenges.
  • Educate customers on best practices, useful features, and opportunities to optimize performance.
  • Work diligently with the customer’s technical teams (architects, developers, PMOs and C level experts) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed
  • Use customer feedback and insights to improve product materials, technical best practices, and technical materials. Provide feedback to Product Management teams and R&D.
  • Collaborate closely with the Sales and Customer Success teams to develop effective account strategies and identify new account opportunities, as well as new business with existing accounts.
  • Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales, and Engineering.

Requirements

  • At least three years of experience in a customer-facing technical role such as Sales Engineer, Professional Services, Customer Success/Support, Technical Account manager (ideally database engineering) for enterprise software
  • B.S. in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
  • Hands-on experience with operating systems such as Linux/Unix
  • Detail oriented with a demonstrated ability to solve complex problems, multi-task under pressure and think critically
  • Excellent communication and presentation skills, both written and verbal
  • Quick to learn, think and execute
  • Organized, self-aware and engaging  
  • Prior experience in a fast-paced start-up environment is desired
  • A “can do” attitude; a winner and a team player that is looking for a challenge and wants to have fun in the process

Advantages

  • M.Sc. in Computer Science / Information systems
  • Programming experience in Java and/or .NET
  • Understanding of networking, TCP/IP and DB architecture
  • Experience with NoSQL databases (especially Redis)
  • Experience working in both a cloud-based and an on-premise service and technology environment