As a Solutions Architect, you will educate and collaborate with customers to create customized Redis Labs-powered solutions for their specific business and database needs, helping them increase business value and overcome challenges. You will drive POCs, pilots, challenges and evaluations, working hands-on with our customers using one of the best technologies in the market.

The ideal candidate is a good listener with a talent for creative solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives.

If you are a technology expert, with desire to provide potential customers with the best customer experience, this is the right challenge for you.

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Responsibilities

• Help customers meet their technology and business requirements with Redis databases using Redis Labs products, solutions and services.
• Understand, quantify and verify the business needs of customers and their specific use cases.
• Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of all customer POCs and pilots.
• Collaborate closely with the Sales team to develop effective account strategies and identify new account opportunities, as well as new business with existing accounts.
• Present the company, its capabilities and technology in a highly professional and exciting way that will engage customers and help them see the business impact and competitive advantages of the Redis Labs offering.
• Use customer feedback and insights to improve product materials, technical best practice and technical materials, while providing feedback to Product Management teams and R&D.

Requirements

• 3+ years of experience in pre-sales engineering (ideally database engineering) for enterprise software
• Hands-on experience with server-side software development and Linux
• Experience with scalable and highly available distributed systems
• BS in Computer Science / B.A. or equivalent work experience
• A team player with excellent communication and presentation skills
• Excellent written and spoken English
• Available to travel up to 30% of the time; the location is flexible, working from office or home, per sales team structure and management directives