Professional Services Engineer – North East Region

As our Professional Services Consultant at Redis Labs, you will be the enterprise customer’s trusted advisor and liaison, successfully guiding them through mission-critical deployments.

Our customers are building high-performance, mission-critical and massively-scalable solutions that depend significantly on Redis and Redis Labs products. As a Professional Services Consultant, you will provide subject matter expertise, thought leadership, development assistance and engineering guidance to ensure that customers deploy Redis Labs solutions successfully.

Those that thrive in this role enjoy helping others, have a passion for engineering large-scale solutions, solve complex problems and practice continuous education on the latest technology, architecture, and development patterns.

We are looking for someone with flexibility who can both project manage as an individual contributor and eventually as a team lead—someone who thrives in a dynamic, fast-growing environment working independently and also as part of a team. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation. We trust our colleagues to be responsible with their time and commitment and believe that balance helps cultivate a great environment.


  • Develop Redis, Redis Enterprise and Redis Modules expertise to become a subject matter expert.
  • Provide your clients with trusted advice, best practices, training and engineering guidance for their mission-critical deployments.
  • Engage your clients’ engineering teams remotely and on-site.
  • Assist clients through all phases of SDLC, including architectural review, capacity estimation, Redis Enterprise installation, assisted development, performance-tuning exercises and high-availability/stress testing.
  • Function as a broader guru in highly scalable and highly performant solution development/design.
  • Demonstrate breadth of knowledge and trade-offs during architectural discussions and depth of experience during hands-on tasks.
  • Collaborate with cross-functional teams on strategy sessions, knowledge transfer exercises and retrospective analysis.


  • Minimum five years of technical consulting experience
  • Expertise with Linux system tuning and administration
  • Demonstrable proficiency with at least one programming language (Java, C#, Python)
  • Experience with one or more of the following: NoSQL, IMDG, IMDB or distributed caches
  • Practical hands-on experience with a major cloud provider (AWS, Azure or GCP)
  • Practical DevOps experience (Chef/Puppet, Docker, Jenkins, Git, etc.)
  • Knowledge of at least one major PaaS/CaaS (Kubernetes, Cloudfoundry or Mesosphere)
  • Understanding of networking protocols and common security frameworks
  • Comfortable traveling 50% of the time within the East/Central U.S. and Canada
  • Prior hands-on experience with design, development and deployment of a large-scale solution
  • Ability to stop, collaborate and listen to technical and non-technical consumers, from IT administrators to executive level partners
  • Practical project management experience (traditional and Agile/Scrum)


  • Experience with Redis OSS or Redis Enterprise in a production environment
  • Hands-on experience with Kubernetes/Docker

We have been named “Best Places to Work in the Bay Area” and ranked the fastest growing Enterprise Software company in Silicon Valley. We offer a competitive compensation package; an employee stock program; medical, dental and vision coverage; unlimited PTO, 401K and more. For more info visit:

Redis Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.