Earlier today, I sent this note to Redis Labs’ customers, partners, and other members of the Redis community:
To the Redis community:
As the coronavirus (COVID-19) continues to disrupt communities throughout the world in unprecedented ways, we at Redis Labs would like to take this opportunity to reiterate our commitment to the health and safety of the global Redis community, including our customers, developers, partners, employees, and their families. During these uncertain times, we are taking all necessary steps to ensure reliable service and support to our customers and partners. We recognize you have entrusted us to power your mission-critical applications and take this responsibility very seriously.
Over the past eight years, we have developed, refined, and extended our business continuity plans to ensure the seamless and uninterrupted delivery of service and support to our 7,700 customers and partners around the world. The following measures are in place to ensure your continued success:
Availability of our global teams
Redis Labs is a distributed global company, with five offices on three continents and employees who work remotely around the world. The art of virtual collaboration and remote work is in our DNA. In response to COVID-19, we have decided to temporarily move to a fully remote work environment. Our connectivity and workforce productivity tools have been thoroughly tested to ensure employees have secure and continuous access to our systems, data, and team members. We are here to serve you, and confident our service levels and productivity will not be impacted during this period.
Availability of our service
Redis Enterprise Cloud, our fully managed database-as-a-service offering, is designed to deliver the highest levels of resiliency and availability. Our globally distributed infrastructure and DevOps team ensures uninterrupted 24x7x365 operations. Despite more than 100 data center outages and 3,000 node-failure events, Redis Enterprise Cloud has never experienced any notable data loss (when all high-availability features were enabled) over the lifetime of the service. With our Active-Active SLA, we can confidently deliver 99.999% uptime—and that promise remains unchanged.
Availability of our community engagements
To do our part to contain the coronavirus, we made the logical decision to move our annual RedisConf to a virtual event: RedisConf 2020 Takeaway. We are committed to deliver an amazing online experience for our community to rediscover what Redis can do for their applications and businesses. Additional details can be found here.
Thank you for your business and trust. We recognize these are turbulent times for many people in our community and we want you to know the entire Redis Labs team is working hard and creatively to ensure your Redis deployment isn’t something you have to worry about.
Ofer Bengal, CEO of Redis Labs